Geek Squad Review: Quality Service Or Total Ripoff?
Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any qualified repairs. You're excited to buy a new computer — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage/5(K).
To file a replacement claim, you will need to visit our partner site. You will need to have your purchase receipt handy to reference throughout the process! Our partner site supports replacement plans only.
Our customer service team is available to assist you 24 hours a day, 7 days a week, days a year. Yes, all lock and device protection features including biometric locks and Google Accounts must be disabled before shipping your defective device. If these locks are not removed, your claim will be delayed. Click here for instructions what is a clock mechanism will help you remove lock and device protection features before shipping.
Please refer to the manufacturer's manual of your specific model of wireless device for further detailed instructions. You can file a claim right here on our website. First, please ensure that the IMEI number of your defective device is the same as the device covered under your plan. Please note that your deposit will not be refunded if we do not receive your defective product within 30 days of you receiving the replacement device. There are two ways to make a payment for your plan: 1.
Online or 2. Pre-authorized payments. To make an online payment, make sure you have your original receipt close by. It has important information that you will need to make a payment. If you have any further questions regarding billing or making a payment or would like to request a copy of our pre-authorized payment form, you can click here to find out how to contact us.
We will never send you an email or text asking for confidential information. Do not respond to any message requesting confidential information, do not reply or click links or attachments. Yes, we take information security very seriously. Encryption is a secure way of coding the information in a file so that if it's intercepted by a third party as it travels over a network, it cannot be read. Only the person or persons that have the right type of decoding software can unscramble this encrypted message.
Thus, your encrypted information can only be read by this website. Internet Explorer, Firefox, Chrome, and Safari support the recommended bit key length encryption. So even when being displayed on your computer screen, access to your information is still restricted. To further help protect your privacy this website will also automatically log you out after 20 minutes of inactivity.
A manufacturer's warranty usually only covers defects in materials and workmanship for a limited time. Geek Squad Protection Plans are an optional form of product coverage that provide additional value to our customers. A Geek Squad Protection Plan does this, plus protects against power surges, failures caused by normal wear and tear. Depending on the plan you purchase a variety of other coverage is also available.
If minor repairs are required to get your product operational, like repair of loose wires or a repair was required on an eligible accessory, you're covered for service, but the visit would not count toward the No Lemon Policy. While a broad range of repairs are covered under a Service Plan, the No Lemon Policy specifically covers major repairs that often require replacement parts before qualifying for a replacement.
For example, if you run into issues like these for a newly purchased refrigerator, it's a lemon: 1st claim change of compressor major repair 2nd claim ice maker changed 3rd claim motherboard replaced 4th claim diagnostic to confirm still not working, we'll provide you with a replacement product.
Warranties are generally described as "limited" which means that they don't cover everything that might go wrong with your purchased product. Depending on the manufacturer's warranty and the defect, your product may be repaired, replaced, or refunded by the manufacturer.
Please read your product manufacturer's warranty first to learn about your coverage. If the damage is covered by the manufacturer's warranty, call the customer service number listed on the warranty information. If the damage is not covered by the manufacturer or if the manufacturer's warranty period has run out, click here to find out how to contact our customer service team.
You have up to 30 days after you've purchased your product to buy a Geek Squad Protection Plan. Every manufacturer's warranty is different; please refer to your product's manufacturer warranty information for specific details on length of coverage.
Although your product may still be under manufacturer's warranty, check with your Geek Squad Protection Plan Terms and Conditions for benefits that begin Day 1.
Coverage what does the sideways figure 8 symbol mean vary according to product and manufacturer.
Please refer to the manufacturer warranty information that came with your product to determine specific coverage information. Yes, Geek Squad Protection Plans are transferable. If you sell your product or are buying something as a gift, the plan goes with it! No additional fees are required; simply click here to find out how to contact us. When you call, provide the name of the person you're transferring the plan to.
The transferee must then contact us and provide their address, email and phone number. If you're paying monthly for your plan, simply have the transferee provide us with their banking authorization information. The plan holder must have the original documentation to receive coverage. Yes, you can file a claim right here on our website.
How it works: Search for the plan using the 4 part key and sku from the receipt From there, contracts matching your search will be displayed. Choose the contract you wish to file a claim on. Select the product you wish to file a claim on Click on "File a Claim" Fill out the claim information form. Once your claim is submitted we will automatically update our database with your claim details. If your claim is approved, you will be given an incident number that you can use to track the progress of your claim.
If you require any further assistance please click here to find out how to contact us. You can file a claim for Accidental Damage by contacting us directly. Please click here to find out how to contact our customer service team. The Accidental Damage benefit permits a maximum of two claims during the term of eligible plans for wireless devices, laptops and tablets and a maximum of one claim during the term of eligible plans for televisions. The Accidental Damage benefit does not cover damage to a device due to abuse or cosmetic damage that does not affect the functionality of the device.
Accidental Damage Charges may apply. For how to antique stain furniture information, please refer to your Plan Terms and Conditions. For wireless devices : If you are calling with regard to a wireless device please have your IMEI number available for us to reference.
The location of your IMEI number is dependent on your wireless device's model and manufacturer. Please be sure to power down your wireless device before removing the battery. If that happens, you will need to click here to find out how to contact us for assistance. Yes, you can get Online Support right here for wireless devices, computers, laptops, tablets and televisions covered with Geek Squad Protection Total Plan.
You'll just need a high-speed Internet connection and a current online. If you don't have an account you'll be prompted to create one when you click "Start Now". If you have already scheduled an appointment with your service provider, it's best to contact them directly to reschedule. If you are having difficulty reaching your service provider, please click here to find out how to contact us to speak directly with the team that supports warranty service plans.
They are available 24 hours a day, 7 days a week to answer any questions you may have. We may be able to diagnose your desktop computer, laptop or tablet issue s over the phone. Your contract may have been cancelled for one of the following reasons: If you recently filed a claim….
The term of your contract is made up of two fixed periods, "Period A" and "Period B", as shown on your original invoice. Once the contract for "Period A" expires, "Period B" will go into effect and show as active for the remainder of your term.
Depending on your device and the type of claim you will receive one of the following results: Choose a repair appointment date and time that works for you on the online calendar; or Our service provider will contact you within two business days to book a repair; or Contact what is a lender fee to schedule your repair.
We provide an online claim status based on the most recent update we receive from your service provider. For the most up-to-date information please call your service provider directly. For in-store claims, if the store has shipped your device for repair, you can track its shipping progress on the Repair Status website. If you are having difficulty reaching your service provider, click here to find out how to contact us.
Our customer service team is available 24 hours a day, 7 days a week to answer any questions you may have. You can track the status of your repair online at any time by visiting our Repair Status site.
Please have your Work Order ready which can be found on your receipt. Geek Squad Protection Replacement Plan. This amount is not the amount of the gift card and it is used only for customs purposes.
The gift card will be sent for the original purchase price plus applicable taxes. When calling UPS, it is how to play funky town on phone to provide the account number indicated on the instruction sheet.
This will prevent the shipping charges being billed to you. Contact UPS at arrange for pick-up or go to www. You can print a shipping label from our partner site.
Enter your incident. You can then proceed with printing a copy of the label.
Purchased plan at Best Buy:
Geek Squad Disclaimer 1 1. Please refer to the terms and conditions for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan. Geek Squad Disclaimer 2 2. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. Assurant Service Canada Inc. (ASCI) and American Bankers Insurance Company of Florida (ABIC) and their subsidiaries and affiliates carry on business in Canada under the name of Assurant ®. Assurant Services Canada Inc. administers Geek Squad Home Membership billing and collection of service fees (where applicable) on behalf of Best Buy Canada Ltd. A manufacturer's warranty usually only covers defects in materials and workmanship for a limited time. Geek Squad Protection Plans are an optional form of product coverage that provide additional value to our customers. A Geek Squad Protection Plan does this, plus protects against power surges, failures caused by normal wear and tear.
Kimberly Alt Updated: August 30, 41 Comments. To sustain this free service, we receive affiliate commissions via some of our links. Our review process. Now you need to find someone to fix it. Should you turn to Geek Squad for help? That way, you have a carbon copy of all your irreplaceable documents, photos, etc.
Our sister site, We Rock Your Web, offers reliable recommendations for external hard drives and online backup options. Often, technology fails us because of a poor internet connection. Repeaters, or the relatively new mesh WiFi systems can help maximize your WiFi strength throughout your home.
Our experts review the top routers and WiFi systems. You should see a tech support option bottom right of your screen where an IT expert can offer answers to your problems.
This is an option before you commit to repair costs or new equipment. The resolution is often easier than you might think. Here are some popular services and their nonmember cost member prices are in parenthesis and some are included with member benefits :.
It is meant to offer you coverage after the warranty period ends on your equipment. You can extend that warranty for up to 5 years on items purchased at Best Buy. Membership features include the following:. GeekSquad is an interesting service to review. Excellent customer service and very knowledgeable staff! Highly recommend Geek Squad! Tech was set up for Monday and was called and reminded Sunday before. He called 20 minutes before arrival which was appreciated instead of just showing up.
Very courteous , professional and put on shoe covers before entering the house what a surprise! Tech new what he was doing and reset the WIFI , checked all devises connected to it and all is good. Will use them again. Thank you Geeks! Tried 3 times to use them. Once for my laptop, once for my tablet and the last time to help with a new TV setup. On all occasions failed to resolve over the phone. The tablet I had to take in 3 times and it was still not fixed attachments to email not opening.
They had my tablet for over a week and never repaired it. My laptop had to be brought in twice before it was finally repaired and my TV was too large to bring in and they could not support me over the phone.
I now have to pay to have them come out a second time as they did not complete the set up the first time. About all they can help you do is turn on your device.
Membership is a total waste of money!!!!! I used Geek Squad to move files and software to a new computer to save me the trouble of doing it. They took 4 days to assign it to a technician and accomplish the transfer. And I still need to re-load all my music CDs. With many technologies such as televisions that undergo rapid technological advancements, your money is often better invested in a replacement vs a repair.
Until now — our experts review the new mesh WiFi routers , which might make investing your money in a replacement vs. Kimberly is our home security expert and has been writing about security and safety since , covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more.
In , she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family. Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College.
Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services. Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed.
Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website. About The Author: Kimberly Alt. New comments are closed at this time. Comments Load Comments. All Rights Reserved.